Privacy policy

At JLD Fine Woodworking, we are committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website, make an enquiry, or place an order with us. 

What Data Do We Collect? 

We may collect the following personal identification information: 

  • Your name 

  • Email address 

  • Phone number 

  • Delivery address (where applicable) 

  • Project-related details submitted via enquiry forms 

  • Website usage data via cookies 

How Do We Collect Your Data? 

You directly provide us with most of the data we collect. We collect and process data when you: 

  • Fill in an enquiry form or contact us through our website 

  • Place an order for a product or service 

  • Voluntarily provide feedback or communicate with us via email or phone 

  • Use or view our website through your browser’s cookies 

How Will We Use Your Data? 

JLD Fine Woodworking uses your data to: 

  • Respond to your enquiries and process custom orders 

  • Communicate with you about your project, including design details, timelines, and payment 

  • Deliver products to the correct location 

  • Send updates or important information relating to your project 

  • Improve our website and services based on visitor interaction 

How Do We Store Your Data? 

Your data is securely stored within our client files and email system. We will retain your data for no more than two years after our last communication. After this period, your data will be permanently deleted. 

Your Data Protection Rights 

You have rights under data protection law, including: 

  • The right to access – You may request a copy of your personal data. 

  • The right to rectification – You may request correction of any inaccurate or incomplete data. 

  • The right to erasure – You can request that we delete your data, under certain conditions. 

  • The right to restrict processing – You can request that we limit how we use your data. 

  • The right to object to processing – You can object to us processing your data, under certain conditions. 

  • The right to data portability – You may request that your data be transferred to another organisation or directly to you. 

If you wish to exercise any of these rights, please email us at: steve@jldfinewoodworking.co.uk 

We have one month to respond to your request. 

Cookies 

What are cookies? Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour data. 

How do we use cookies? We use cookies to understand how you interact with our website so we can improve the experience for future visitors. 

Managing cookies You can set your browser to not accept cookies. However, some features of our website may not function properly as a result. For more information, visit: https://ico.org.uk/your-data-matters/online/cookies/ 

Changes to Our Privacy Policy 

We review our privacy policy regularly and update this page as necessary. 

How to Contact Us 

If you have any questions about this policy, the data we hold, or would like to exercise your data protection rights, please contact: Email: steve@jldfinewoodworking.co.uk 

How to Contact the Relevant Authority 

If you are not satisfied with our response or believe we are not processing your data in accordance with the law, you can contact the Information Commissioner’s Office (ICO): -https://ico.org.uk/