Terms & conditions

Natural Materials & Craftsmanship 

At JLD Fine Woodworking, every piece is meticulously handcrafted using high-quality, sustainably sourced hardwoods. Due to the natural beauty and uniqueness of wood, each item will feature its own distinctive grain patterns, colour variations, knots, and markings, these are not flaws, but part of what makes every piece truly one of a kind. 

We take great care in selecting and matching timber to ensure visual harmony and consistency across each commission. All wood is properly dried and prepared to meet our exacting standards. 

Please note that timber is a natural, living material. It may respond to environmental changes such as humidity, temperature, and moisture levels. In rare cases, this can lead to slight movement, warping, or dimensional shifts over time. These are natural characteristics of real wood and can often be resolved by maintaining stable environmental conditions. 

We view these subtle changes as part of the material’s charm and authenticity, contributing to the story and longevity of your handcrafted piece. 

Care & Maintenance 

To ensure your furniture remains in excellent condition, we recommend keeping it away from direct heat sources and prolonged exposure to damp. Each piece is delivered with a care guide outlining best practices and recommended cleaning methods. We’re also happy to offer ongoing support should you ever need guidance throughout the life of your furniture. 

Lifetime Warranty 

Each JLD Fine Woodworking piece is built to last and backed by a lifetime warranty covering craftsmanship and structural integrity. If a fault should ever occur due to workmanship or materials, we will repair or replace the piece at no cost to you. Natural wear and tear, misuse, or damage caused by environmental conditions are not covered, but we’re always happy to advise on repairs or maintenance if needed. 

Shipping & Delivery 

Delivery Process

As each piece is custom-made to order, delivery timelines will vary depending on the scope of the project and current workshop schedule. A lead time estimate will be provided at the time of your order confirmation. Once your piece is complete, we will contact you to arrange a suitable delivery date. 

Delivery Options

We offer personal delivery within selected areas of the UK, using trusted couriers or hand-delivery where appropriate to ensure your piece arrives safely. For larger or more delicate items, we may recommend a white-glove delivery service. If you have specific access requirements (e.g. narrow staircases or doorways), please let us know in advance. 

Delivery Fees

Delivery costs are quoted separately based on the item size, location, and chosen delivery method. These will be clearly outlined in your order summary prior to confirmation. 

Packaging & Handling

Each item is carefully wrapped and protected to ensure it arrives in perfect condition. While we take every precaution to prevent damage, we recommend inspecting your piece upon delivery. If any damage is noticed, please document it immediately and contact us within 24 hours so we can assess and resolve the issue. 

Collection Option

If you prefer, you may collect your piece directly from our workshop by prior arrangement. Please ensure you bring appropriate transport and protection for the item. 

Missed Deliveries

If a delivery is missed or needs to be rescheduled without sufficient notice, additional delivery charges may apply. We will always do our best to be flexible and accommodate changes where possible. 

Delivery Inspection & Courier Liability

Each piece is thoroughly quality checked before it leaves our workshop and is carefully packaged to ensure it arrives in perfect condition. If a third-party courier is used, we ask that you inspect your furniture upon arrival and only accept the delivery if you are confident it has arrived safely and without damage. 

Please note: If the delivery is signed for and later found to be damaged, the courier company may not accept liability. For this reason, we strongly recommend inspecting the packaging and the item itself before signing any delivery confirmation. 

If any damage is noticed, please document it with photographs and contact us within 24 hours. In the rare event that a return is necessary, we can only accept the piece if it is returned in its original condition and packaging. For this reason, we ask that you retain all packaging materials until you are completely satisfied with your order.